The platform's security and privacy policies to ensure that client data remains confidential and protected. We are also looking for any breaches that may have been found by US government agencies such as the FTC.
The accessibility of the platform on different devices and internet connections is also evaluated to ensure that clients can easily access therapy.
The ease of use and functionality of the user interface and available features, such as chat or video calling, are evaluated.
The cost of the service, including subscription or membership fees, as well as any additional fees for additional services or features, is also considered.
The client satisfaction rates and any available research or evidence supporting the platform's effectiveness, is evaluated through Trustpilot reviews and other sources of feedback.
The qualifications and credentials of therapists using the platform, as well as their experience and expertise in online therapy, are evaluated to ensure that clients receive quality care.
The availability and effectiveness of customer support is also evaluated to ensure that clients can receive help and support when needed.
The ease of use and functionality of the user interface and available features, such as chat or video calling, are evaluated.